Information We Collect

We collect information that helps us provide better financial education services and personalise your learning experience. This happens in several ways, and we want to be completely transparent about what we gather.

Personal Information You Provide

• Name, email address, and phone number when you contact us or sign up for programs
• Billing address and payment details when you purchase our services
• Learning preferences and financial goals you share during consultations
• Messages and feedback you send through our contact forms or during sessions
• Survey responses and questionnaire answers about your financial awareness needs

Automatically Collected Information

When you visit our website, we automatically collect technical information that helps us improve your experience and understand how people use our services.

• IP address, browser type, and device information
• Pages you visit and time spent on our website
• Referring websites and search terms that led you to us
• Location data (general city/region level, not precise coordinates)

How We Use Your Information

Every piece of information we collect serves a specific purpose in delivering quality financial education services. We never use your data for purposes you wouldn't expect.

Information Sharing and Disclosure

We keep your information private and only share it in specific, limited circumstances that directly support our ability to serve you better.

Service Providers

We work with trusted third-party companies that help us operate our business. These include payment processors, email service providers, and website hosting companies. All these partners are required to protect your information and can only use it for the specific services they provide to us.

Legal Requirements

We may disclose your information if required by Australian law, court orders, or government requests. This includes cooperating with law enforcement investigations or regulatory compliance requirements in the financial services sector.

Business Transfers

If doralinthiq is acquired by or merged with another company, your information may be transferred as part of that transaction. We would notify you of any such change and ensure your privacy rights remain protected.

Data Security and Protection

We take protecting your personal information seriously. Our security measures include both technical safeguards and operational procedures designed to keep your data safe from unauthorised access.

• SSL encryption for all data transmission between your device and our servers
• Secure, password-protected databases with restricted access controls
• Regular security audits and updates to our systems and software
• Staff training on privacy protection and data handling best practices
• Secure backup systems to prevent data loss while maintaining confidentiality
• Multi-factor authentication for administrative access to your information

While we implement strong security measures, no system is completely foolproof. We continuously monitor for potential vulnerabilities and update our practices based on evolving security standards.

Your Privacy Rights

Under Australian Privacy Law and our commitment to transparency, you have several important rights regarding your personal information. We make it straightforward to exercise these rights.

Access and Correction

You can request a copy of the personal information we hold about you at any time. If you notice any inaccuracies, we'll promptly correct them once you let us know.

Deletion and Portability

You can ask us to delete your personal information, though we may need to retain some records for legal or business purposes. You can also request your data in a portable format if you want to transfer it elsewhere.

Marketing Preferences

You control whether you receive marketing communications from us. You can opt out at any time using the unsubscribe link in our emails or by contacting us directly.

Data Retention and International Transfers

We keep your information only as long as necessary to provide our services and meet our legal obligations. Most personal data is stored on servers located in Australia, ensuring it remains subject to Australian privacy laws.

Retention Periods

• Active customer data: Retained while you use our services plus 7 years for financial records
• Marketing contact information: Until you unsubscribe or request deletion
• Website analytics: Aggregated data retained for 2 years, then automatically deleted
• Support communications: Kept for 3 years to help resolve any future issues

International Data Handling

Some of our service providers may process data outside Australia, particularly for email delivery and website hosting. When this occurs, we ensure these providers meet equivalent privacy protection standards and have appropriate safeguards in place.

Cookies and Website Technology

Our website uses cookies and similar technologies to improve your browsing experience and help us understand how people interact with our content. You have control over these technologies.

Children's Privacy

Our financial awareness services are designed for adults aged 18 and over. We don't knowingly collect personal information from children under 18 years old.

If we discover we've accidentally collected information from someone under 18, we'll delete it immediately. Parents or guardians who believe we may have collected information about their child should contact us right away so we can address the situation.

Changes to This Policy

We review and update this privacy policy regularly to ensure it remains current with our practices and legal requirements. When we make significant changes, we'll notify you through email or a prominent notice on our website.

Minor updates, such as clarifying existing practices or updating contact information, may be made without specific notification. We encourage you to review this policy periodically to stay informed about how we protect your privacy.

The most current version will always be available on our website, and we'll indicate the last update date at the bottom of this page.